Reference

Your legal starting point

Our legal page puts account terms, privacy steps, cookie choices, and DANA, OVO, GoPay, QRIS wallet records in one place so you know what applies before you open…

Account termsPrivacy requestsCookie choicesDANA recordsSupport contacts
pasukan jitu Your legal starting point
LEGAL CONTACTS

Three ways to reach legal help

Fast answers matter when a policy question affects your account access or wallet record.

Live chat Use live chat from 09:00 to 23:00 WIB when you need a quick legal…
Account message Open Account > Help > Legal Request after you sign in.
Email contact Email support with your registered phone number, issue date, and the policy section you…
DATA CONTROL

Six checks behind policy handling

Legal trust comes from clear records, not vague promises. We keep account, wallet, device, and support data separated by purpose so a privacy request is handled differently from a payment query or…

Account identity

We connect your phone number, username, and registered name to the account record. Legal change requests must come from the signed-in account or pass added verification before we alter stored details.

Wallet records

DANA, OVO, GoPay, QRIS, and bank transfer references are stored as transaction records. We use them to match deposits, withdrawals, reversals, and support cases without exposing unnecessary wallet data.

Cookie choices

Cookie settings are shown in your browser session and may differ by device. You can clear browser cookies or ask support which account functions rely on login, safety, or preference cookies.

Security path

Use Account > Security to change your password, check recent sign-ins, and update recovery details. If something looks wrong, contact us before making more wallet or profile changes.

Retention rules

Some records stay longer because they support transaction matching, account disputes, or legal obligations. When you request deletion or correction, we explain what can change and what must remain.

Change requests

For name, phone, email, or privacy changes, we ask for the account step, date, and reason. That record helps us track the request and respond consistently through support channels.

Questions about your legal rights

Legal questions usually come up before you open an account, after a wallet check, or when you want a record corrected. We answer the points people search for most: eligibility, privacy, cookies, account changes, data retention, and support contact routes. If your question involves access, the answer may depend on local law, so include your account status when you contact us.

Our account terms cover identity details, password care, wallet record matching, and service access where local law permits. Read them before joining, then keep your registered phone number and name accurate.

Yes. Send the request through Account > Help > Legal Request or email support. Include your registered phone number, the data you want changed, and why the correction is needed.

We store payment references as account transaction records, not as a public profile. They help us match deposits, withdrawals, reversals, and disputes to the correct account owner.

If access depends on local law, we may restrict account functions or ask for extra checks. Support can explain which policy section applies, but we cannot override regional legal requirements.

You can request an account data check through live chat, account message, or email. We may verify your identity first, then explain profile, wallet, device, and support records tied to you.

Cookies support login, security checks, and saved preferences. You can manage them through your browser, but some account functions may require session cookies to keep access secure.

Use email for document requests because written cases need clear timestamps and attachments. Include your account ID if available, registered phone number, request reason, and the date range involved.